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Nail Your Online User Experience

by | Dec 10, 2020

Every business has had it. You’re not on your own. That horrible feeling when you can see plenty of traffic coming to your website, but then nothing. No enquiries, no tangible change to your business.

Now, it might just be a waiting game. People acclimatising to your brand and checking you out. Particularly if you’re a new business and you’re yet to upload reviews, testimonials or case studies. In which case, wait and get those final tweaks sorted.

However, when it isn’t the waiting game, how do you get on top of this?

Over the years there is one element I’ve seen businesses overlook more than any other. ‘User Experience’ (or UX, as those in the know call it) feels like something exclusive to the big hitters. It isn’t. And it is something you should be keenly aware of.

How easy is it for the user to do what you want them to do? What is in place to make them want to?

I’ve outlined three user experience issues that are more common that you think…

Gaining that traffic depends on the headline, more than anything else. You are ruthlessly judged based on those few words (and maybe by the picture pulled through alongside).

Did you know that most people scroll past three thousand headlines a day?

They don’t. That is absolute nonsense. But it was a powerful headline, wasn’t it?

There is no point having a great blog hidden behind a crap headline.

So, here are my top tips for a great headline.

One – Be specific and promise the reader something

We’ve all been there. Skimming down Facebook or LinkedIn looking for stuff we’re interested in. Nobody clicks unless there is something in it for them.

In that moment you need to make sure the reader can clearly see the benefit your article provides. The clearer the benefit, the more likely the click. Simple, right?

Two – Impact

Use impact words… Think ‘guarantee’, ‘ensure’, ‘best’, ‘experts’, words that resonate. What would tweak your interest if you were scanning down a newsfeed?

Three – Pick the most important benefit and focus on that.

This is your dog whistle. What is the problem you’re solving? How is this going to change the reader’s life? Double down on that unique benefit and hammer it home.

Four – Convey a sense of urgency

Why should they read it? Why should they read it now? What will happen if they don’t read it now?

In this case, the title is ‘These Tips Will Ensure Your Links Never Get Scrolled Past Again’. The word ‘again’ conveys urgency. As if the problem we’re describing always happens, and it’s a nightmare.

Five – Flag the reader

‘You’ or ‘your’, talk directly to them. It’s like your pointing at them and making eye contact before you speak. If they don’t know it is for them, why would they click it?

And there you have it, five top tips to ensure your headlines never get scrolled past again.

If you’re struggling with your blog titles, let’s chat. Book a free marketing Q&A with me, I’d love to hear about what you’re looking to achieve.

Catch you again. And remember, Stay Hungry.

Codebreak Marketing Assistant Emily

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